Terms of Service

Last updated: March 3, 2026

Article 1 — Purpose

We believe in clear, fair, and transparent agreements. These Terms of Service (hereinafter “ToS”) define the rights and obligations of Deltopide (hereinafter “the Provider”) and its professional clients (hereinafter “the Client”) in the context of the services offered by Deltopide.

The services concerned include, but are not limited to:

  • Artificial intelligence services (consulting, integration, deployment)
  • Development of AI agents and multi-agent systems
  • AI maturity audit and technical audit
  • Maintenance, support, and evolution of delivered systems

Article 2 — Scope

These ToS apply to all professional clients (legal entities or natural persons acting within the scope of their professional activity) using Deltopide's services.

Any order for services implies unreserved acceptance of these ToS, which take precedence over the Client's general purchasing conditions, unless an express and written derogation is accepted by the Provider.

The Provider reserves the right to modify these ToS at any time. The applicable ToS are those in effect on the date of the order.

Article 3 — Quotes and Orders

3.1 Quotes

All services are subject to a detailed quote prepared by the Provider, specifying:

  • The nature and scope of services
  • The estimated schedule
  • The price excluding taxes and including all taxes
  • Payment terms
  • The validity period of the quote

The quote is valid for 30 days from the date of issue, unless otherwise stated.

3.2 Orders

The order is deemed firm and final upon receipt by the Provider of the signed quote from the Client, accompanied by the mention “Approved”, and the payment of the required deposit.

3.3 Deposit

A deposit of 30% of the total amount excluding taxes is required upon ordering, unless special conditions are provided in the quote. This deposit is non-refundable in case of cancellation by the Client after the start of service execution.

Article 4 — Pricing

Service prices are indicated in the quote in euros excluding taxes (excl. VAT). Applicable VAT is added at the rate in effect on the date of invoicing.

The Provider reserves the right to revise its pricing at any time. Services are invoiced based on the prices in effect at the time of order validation.

Any additional work requested by the Client outside the scope defined in the quote will be subject to a priced amendment submitted for the Client's prior approval.

Article 5 — Payment Terms

5.1 Due Date

Unless special conditions are provided in the quote, invoices are payable within 30 days from the invoice date, by bank transfer to the account details indicated on the invoice.

5.2 Late Payment Penalties

In accordance with Article L.441-10 of the French Commercial Code, in case of late payment, late payment penalties shall be due automatically, without the need for a reminder. The penalty rate is equal to three times the legal interest rate in effect.

5.3 Fixed Recovery Compensation

In accordance with Article D.441-5 of the French Commercial Code, a fixed compensation of €40 for recovery costs is due automatically in case of late payment.

If the actual recovery costs incurred exceed this amount, the Provider may request additional compensation upon presentation of supporting documents.

Article 6 — Execution Deadlines

The deadlines for service delivery are communicated on an indicative basis and are defined in the quote or the specifications accepted by both parties.

The Provider commits to implementing all necessary means to meet the agreed deadlines. However, a delay in service execution shall not give rise to damages, withholding, or order cancellation, unless the Provider is proven to have committed gross negligence.

Deadlines are suspended in case of delays attributable to the Client (provision of information, validations, system access).

Article 7 — Provider's Obligations

The Provider commits to executing the ordered services with diligence and professionalism, in accordance with best practices and within the scope defined in the quote.

The Provider is subject to an obligation of means and not of result, unless expressly stipulated otherwise in the quote.

The Provider commits to:

  • Informing the Client of work progress
  • Reporting any difficulties that may affect the smooth execution of the service
  • Maintaining the confidentiality of information provided by the Client
  • Delivering services in accordance with the defined scope

Article 8 — Client's Obligations

The Client commits to:

  • Providing the necessary information for the proper execution of services, completely and within the agreed deadlines
  • Granting access to systems and technical environments required for service execution
  • Designating a point of contact authorized to make necessary decisions and validate deliverables
  • Validating deliverables within the deadlines specified in the quote or within a reasonable period of 10 business days in the absence of a specific stipulation

Any delay or failure by the Client in fulfilling their obligations may result in a postponement of delivery deadlines and/or additional billing.

Article 9 — Intellectual Property

9.1 Ownership of Deliverables

All source code, deliverables, documents, methodologies, and tools developed as part of the service remain the exclusive property of the Provider until full payment of the agreed price.

9.2 License of Use

After full payment, the Client benefits from a non-exclusive license of use for the deliverables, for the needs of their professional activity, without time limitation.

This license does not include the right to resell, redistribute, or sublicense the deliverables to third parties, without the prior written consent of the Provider.

9.3 Open-Source Code

Open-source components integrated into the deliverables remain subject to their respective licenses (MIT, Apache, GPL, etc.). The Provider will inform the Client of the list of open-source components used and their licenses.

Article 10 — Confidentiality

Each party commits to maintaining strictly confidential all information exchanged in the context of the service, whether of a technical, commercial, financial, or strategic nature.

All client data remains confidential. The Provider shall not disclose, exploit, or reproduce the Client's information for purposes other than service execution.

This confidentiality obligation continues for a period of 2 years after the end of the service.

A detailed Non-Disclosure Agreement (NDA) is available on the website and can be signed before any exchange of sensitive information.

Article 11 — Personal Data

The Provider commits to processing the personal data of the Client and their employees in compliance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679).

For any information regarding personal data processing, please consult our Privacy Policy.

Article 12 — Warranty

12.1 Warranty Period

The Provider warrants the deliverables for a period of 3 months from final delivery (signed acceptance report or tacit validation). During this period, the Provider commits to correcting free of charge any bug or malfunction proven against the specifications of the quote.

12.2 Warranty Exclusions

The warranty does not cover malfunctions resulting from:

  • Misuse of the deliverables by the Client or their employees
  • Unauthorized modifications made by the Client or a third party without the Provider's written consent
  • External factors: hardware failure, operating system updates, third-party API changes, cyber attacks, natural disasters

Article 13 — Limitation of Liability

13.1 Liability Cap

The Provider's liability is limited to direct and proven damages suffered by the Client. In any event, the Provider's liability is capped at the total amount actually paid by the Client for the relevant service.

13.2 Exclusion of Indirect Damages

The Provider shall under no circumstances be held liable for indirect damages, including but not limited to: loss of revenue, loss of data, loss of customers, commercial prejudice, loss of profits, or damage to brand image.

Article 14 — Force Majeure

Neither party shall be held liable for failure to perform its obligations if such failure results from a force majeure event, within the meaning of Article 1218 of the French Civil Code, i.e., an event beyond the control of the affected party, that could not reasonably have been foreseen, and whose effects cannot be avoided by appropriate measures.

The following are notably considered force majeure events: natural disasters, wars, general strikes, major internet infrastructure failures, government decisions, pandemics.

In case of force majeure, the obligations of the parties are suspended for the duration of the event. If the event persists beyond 3 months, either party may terminate the contract by right, without compensation.

Article 15 — Termination

In case of serious breach by either party of any of its obligations, the other party may terminate the contract after a formal notice that has remained without effect for a period of 30 calendar days, sent by registered letter with acknowledgment of receipt.

In case of termination:

  • Services already performed remain due by the Client
  • The Provider will return documents and access belonging to the Client
  • Confidentiality and intellectual property clauses remain in effect

Article 16 — Mediation

In case of dispute regarding the execution or interpretation of these ToS, the parties agree to seek a mandatory prior amicable solution before any legal action.

Failing amicable resolution within 30 days, the parties may resort to mediation with:

CMAP — Paris Mediation and Arbitration Center
39 avenue Franklin D. Roosevelt — 75008 Paris, France
Website: www.cmap.fr

Article 17 — Applicable Law and Jurisdiction

These ToS are governed by French law.

In the event of a persistent dispute after mediation attempt, the courts of Paris shall have sole jurisdiction, including in the case of multiple defendants or third-party proceedings.